Logo for: Bauer

Field Service Engineer

Bauer is a leading company worldwide in the field of test equipment for the aerospace industry. Our products include custom test equipment for over 100 different aircrafts both commercial and military.  Bauer is a family-owned, international company, founded in 1916. We focus on knowing our business technically, taking care of our customers and maintain our integrity.

POSITION SUMMARY:

The Field Service Engineer (FSE) is directly responsible for providing technical assistance, product support, and field service for all Bauer test equipment. This includes system checkout at the Bauer facility, on-site equipment startup, customer training, and ongoing technical support. Working with Engineering at the Bauer facility, the CSE is expected to be involved in the design modification, upgrade, and retrofit of existing test equipment to meet evolving customer requirements or to extend equipment service life. This may involve hardware updates, control system changes, or integration of new technologies. Through this involvement, the CSE develops in-depth knowledge of system functionality and becomes capable of executing support activities independently, including leading on-site retrofits and upgrades. Bauer’s customers are located across the globe and the position requires up to 40% travel. Strong communication and interpersonal skills are required.

Essential Functions (includes, but not limited to):

      • Provide responses via phone, e-mail, and video calls to customers regarding service requests or warranty claims with all types of Bauer products
      • Provide quotes for replacement parts for Bauer products including researching replacement parts for those that have become obsolete
      • Provide on-site assistance at customer sites with the operation of Bauer equipment as required when troubleshooting by phone, fax and e-mail fails to resolve issues
      • Provide on-site support for the installation of Bauer supplied test stands or services for the modification and/or upgrade of exiting test equipment at customer facilities
      • Provide on-site support with the start-up of new Bauer or modified/upgraded test equipment
      • Provide training to customer personnel on the operation of new Bauer or modified/upgraded test equipment
      • Work with Siemens DAQ hardware and software
      • Work with PLC’s and HMI’s
      • Perform modifications and engineering services projects
      • Provide equipment checkout and factory acceptance support
      • Perform installation, start-up, and training services at customer facilities
      • Develop technical proposals and estimates for Customer Service projects
      • Identify new business opportunities via customer relationships

Qualifications Required:

      • U.S. Persons only, per ITAR regulations
      • Intensity, clear focus and a strong desire to succeed
      • Ability to analyze, challenge and change processes, as needed, to create a more efficient and more positive environment and culture
      • Exceptional organizational, interpersonal, and communication skills
      • Able to read engineering drawings and schematics
      • Working knowledge of electrical circuits and instrumentation
      • Experience troubleshooting mechanical systems including hydraulic and pneumatic circuits
      • Understanding and troubleshooting of process control including plumbing, control valves and measurement sensors
      • Working knowledge of PLC programming (e.g., Siemens, Allen-Bradley) and HMI interfaces
      • Knowledge of aircraft component operation and aircraft tooling
      • Strong foundation in PC skills; Microsoft Office Suite, spreadsheets, databases, MRP/ERP systems (Visual ERP system knowledge a plus)

REQUIRED EDUCATION AND EXPERIENCE:

      • Bachelor’s degree in mechanical or electrical engineering, or equivalent.
      • 5+ years of professional experience
      • 3+ years in a customer service engineering positions
      • 3+ years hands-on field service experience desired
      • Previous experience in capital equipment, engineered products industry required
      • Previous experience in aircraft component test equipment preferred

EMPLOYER SPONSORED BENEFITS:

      • Retirement plan (401k) with company match
      • 3 weeks PTO
      • Paid holidays
      • Comprehensive medical and dental coverage
      • Access to Health Savings Account with company contribution
      • Training and career development opportunities
      • Tuition reimbursement

We are an Equal Opportunity Employer.